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Stress
and Policing Background Research
Police officers typically suffer a variety of
physiological, psychological and behavioural stress effects. Officers
operating under severe and chronic stress may well be at greater
risk of error, accidents and overreaction that can compromise performance,
jeopardize public safety and pose significant liability costs to
the organization. However, police officers are rarely provided with
effective stress management strategies to help alleviate these problems.
Furthermore, family relationships can be severely impacted by results
of job-induced stresses.

HeartMath
Research Study Participants
Sixty-four sworn police officers
and one city manager from seven police agencies in
Santa Clara County, California with a
mean age of 39 (age
range: 24-55 years) were recruited for this study. The group was comprised
of 43 patrol officers, 12 detectives and 9 officers currently serving
in administrative duties. Of the 64 sworn officers 16 had 1-5 years
experience, 20 had 6-15 years experience and 28 had 16-30 years experience
serving on the force. The average level of experience for the group
was 14.4 years spent serving on the force. Subjects were randomly divided
into an experimental group that received the HeartMath self-management
training during the study and a waiting control group that received
the training once the study was completed. Care was taken to ensure
that there was an approximately equal distribution between the two
groups of officers of different levels of experience, from different
agencies and of both genders (55 males and 10 females). Some adjustments
were subsequently made to accommodate scheduling concerns.
Study
Design
This study took place over a 16-week period. Experimental group participants
were trained at the Milpitas Police Department in three separate classroom
sessions spaced at approximately equal intervals over a period of one
month. Baseline physiological and psychological measurements were collected
for all participants at the Santa Clara Police Department at the start
of the study. Pre and post physiological and psychological measurements
were collected for the subgroup of officers involved in the simulated
police call scenario portion of the study at Moffett Airfield, Sunnyvale
on the days the scenarios were conducted. For those officers not involved
in scenarios, pre and post psychological measurements were collected
at the same time points at their respective agencies. The first training
session was conducted 3 weeks after the first scenario day, and the
last training session was completed 4 weeks before the second scenario
day. The waiting control group received the same training after the
study was completed.

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- Research
has shown that police officers are over twice as likely
as people in other occupations to develop cardiovascular
disease.
- Being
employed in law enforcement places one at a greater risk
of developing cardiovascular disease than having high
blood pressure, diabetes, being overweight or smoking.
- Police
have also been found to die at a higher rate from cancer
than the general population.
- At
the psychological level, the stress of police work may
result in chronic negative emotions such as anger, anxiety
or depression, which can lead to burnout or emotional
exhaustion.
- California
Police Chiefs report that their greatest concerns include
the liabilities attached to automobile accidents, rapid
decision-making, citizen complaints, inappropriate use
of force, workers compensation, and the high post-retirement
mortality rates.
- Shift
schedules that disrupt normal sleep patterns and social
life, authoritarian management styles, poor interpersonal
relationships with supervisors, interdepartmental politics,
lack of adequate planning and resources, lack of promotion
and transfer opportunities, excessive paperwork, lack
of autonomy in performing duties and lack of recognition
for work accomplishments are among the organizational
stressors faced by members of the police force.
Study
Measures
Areas assessed in this study included: physical health and vitality,
emotional well being, coping and interpersonal skills, work performance,
workplace effectiveness and climate, family relationships, and physiological
and psychological recalibration following acute stress. In addition,
physiological measurements using heart rate variability analysis were
obtained to determine the real-time cardiovascular impact of acutely
stressful situations encountered in simulated police calls used in police
training, and to identify officers at increased risk of cardiovascular
disease and premature mortality. For the psychological measurements,
HeartMath technicians carried out a Personal and Organizational Quality
Assessment (POQA) survey and a Program Impact Assessment. In addition,
scenario stress level and participants' performance analysis was conducted
during and after each scenario by Sunnyvale Public Safety training officers
who asked participants to rate each simulation according to how stressful
it was for them.

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Scenario
Evaluation Design
Subgroups from the experimental and
control group underwent 3 simulated scenarios while wearing
a 24-hour holter
recorder, so that we could observe
the effects of various levels of stress on heart rate variability. These
scenarios were common to normal training carried out by Sunnyvale Public
Safety at Moffet Airfield. Two of the scenarios (building search and
high speed pursuit) were run on the same day, 5 weeks after baseline
measurements were taken and before the experimental group received the
HeartMath training. One scenario (domestic violence episode) was conducted
11 weeks after the HeartMath training was completed. Scenarios included
the actual use of firearms "simmunition."
General
Results
Post study analysis showed that the HeartMath training improved officers'
capacity to recognize and manage their stress and negative emotions in
both work and personal contexts. Over the course of the study, officers
trained in the stress management techniques experienced reduction in
stress, negative emotions and physical stress symptoms, as well as increased
positive emotions and physical vitality as compared to a control group
that did not receive the training. Improvements in family relationships,
more effective communication and cooperation within work teams and enhanced
work performance were also noted.
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Program
Impact Assessment Results
This graph shows coping skills for the experimental group and the control
group; likewise for family relationships, work performance and interpersonal
skills. Note particularly the improvement in family relationships and
work performance. Officers trained in the HeartMath techniques showed
improvements in all areas as compared to the control group that did not
receive the training. Results were obtained from semi-structured interviews
by a clinical psychologist.

Personal
and Organizational Quality Assessment (POQA) Results: physical
/ emotional stress symptoms
Changes were compared in 5 physical stress symptoms among the experimental
and control groups following the HeartMath training. There was a reduction
in sleeplessness, anxiety and indigestion in the HeartMath group. The
HeartMath group also reported more rapid heartbeats than the control
group, which may be due to an increased awareness of their heartbeats
after the training program.
Systolic
Blood Pressure
This graph shows the increase in blood pressure experienced by each of
the officers tested during the domestic violence scenario. Officers reported
this scenario to be the most stressful.

Heart
Rhythm Changes during Stress Event
This graph provides a typical example
of an office's heart rate variability (beat-to-beat changes
in heart rate) during
the domestic violence scenario.
Heart rate begins to rise as the officer prepares to enter the residence.
There is an extremely sharp, further increase in heart rate as the participant
spots the armed suspect. During the peak stress of the scenario, as gun
shots are fired between the officer and suspect, the officer's heart
is beating at over 200 beats a minutefaster than 3 beats a second.
Heart rate begins to decrease once the scenario has ended, but still
remains elevated at a level substantially above baseline. In this particular
participant, it took over 2 hours after the scenario ended for heart
rate to return to normal.
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Personal
and Organizational Quality Assessment (POQA) Results: stress,
emotions and physical stress symptoms
Participants trained in the HeartMath techniques
exhibited considerable reductions in stress, negative emotions,
depression and fatigue, and increases in positive emotions,
peacefulness and vitality over the 16-week study period. The
control group showed minimal positive changes and some indications
of the worsening of symptoms.
Scenario
Results
A portion of the study conducted by Sunnyvale
Public Safety role players, shows officers’ ability to maintain
focus during all three scenarios for both the experimental
and control
groups. Note that the experimental
group scored lower than the control group in the 2 scenarios that were
conducted prior to the HeartMath training (the building search and high-speed
pursuit). After they received training in the HeartMath techniques, this
trend reversed; the experimental group scored higher than the control
group in the final scenario (domestic violence), which officers reported
to be the most stressful.
Heart
Rate Variability (HRV)
Officers' autonomic function was assessed by the analysis of heart rate
variability. The normal resting heart rate in healthy individuals varies
dynamically from moment to moment. Heart rate variability, which is derived
from the electrocardiogram (ECG), is a measure of these naturally-occurring,
beat-to-beat changes in heart rate and is an important indicator of health
and fitness. The analysis of HRV is a powerful predictor of future heart
disease, and increased risk of sudden death as well as all-cause mortality.
Of the officers tested, 11% exhibited substandard heart rate variability
and were so informed privately. (See next page for charts)

Recalibration
after Stress Event
This graph provides an example of the change
in heart rate experienced by one officer who used the FREEZE-FRAME®
technique to help recalibrate after the domestic violence
scenario. Note that when the scenario ends, the participant's
heart rate begins to drop, but remains elevated in a range
above its normal baseline range. As the officer uses the FREEZE-FRAME
technique, there is an immediate, further reduction in heart
rate back to baseline.
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These
graphs show 2 of 6 key measures derived from 24 hour Heart
Rate Variability analysis plotted for each officer in the
study. Power is plotted on the vertical axis and age is
plotted on the horizontal axis. You will note that 3 individuals
are outside the reference zone and are thus at elevated
risk in terms of autonomic and cardiac function.
Conclusions
In particular, significant improvements
occurred in communication difficulties at work and in strained
family relationships. Results suggest that the techniques
provided in this study were effective in reducing the most
fundamental source of participants' stress by giving them
greater ability to manage and transform stress-producing perceptions
and negative, emotional reactive patterns.
This
study also provides important insight into the physiological
impact of acute on-the-job stress as experienced in real
time by police officers, as measured by cardiovascular
response to simulated police call scenarios. The acute
stress of the scenarios produced rapid and pronounced increases
in heart rate and blood pressure, from which it took officers
a considerable amount of time to recover. The HeartMath
interventions helped officers maintain greater clarity
and inner balance under the pressure of these high-stress
situations and enabled them to recalibrate more quickly
afterwards, both psychologically and physiologically.
In
addition, this study points to 24-hour HRV analysis as
a useful screening tool to identify officers who are at
increased risk of developing serious, long-term health
problems, so that efforts can be made to reverse or prevent
the onset of disease in these individuals. Intensive training
in stress management interventions known to increase HRV
and improve autonomic nervous system balance can be of
particular benefit for officers who are at-risk.
While
additional research is clearly needed to explore the longer-term
effects of the interventions employed in this study, the
results of this initial investigation suggest that in the
long term, gaining increased levels of emotional self-management
could potentially benefit police officers in a wide range
of capacities.
The
integration in police training of the HeartMath program
can provide officers with practical and effective self-management
techniques for enabling them to perform their jobs with
greater effectiveness, to preserve and enhance their physical
and emotional health, and ultimately providing better protection
to the citizens whom they serve.
(References
from p. 1) Another option for positioning: Brown
J, Campbell E. Stress and Policing: Sources and Strategies.
Chichester: John Wiley & Sons; 1994; Gaines J, Jermier
J. Emotional exhaustion in a high stress organization.
Academy of Management Journal 1983; 26(4):567-586; Cooper
CL, Davidson MJ, Robinson P. Stress in the police service.
J Occup Med 1982; 24(1):30-36; Stotland E, Pendleton
M. Workload, stress, and strain among police officers.
Behav Med 1989; 15(1):5-17; Franke WD, Collins SA, Hinz
PN. Cardiovascular disease morbidity in an Iowa law enforcement
cohort, compared with the general Iowa population. J
Occup Environ Med 1998; 40(5):441-444; Vena JE, Violanti
JM, Marshall J, Fiedler RC. Mortality of a municipal
worker cohort: III. Police officers. Am J Ind Med 1986;
10(4):383-397; Burke R, Shearer J, Deszca G. Burnout
among men and women in policework: an examination of
the Cherniss model. Journal of Health and Human Resource
Administration 1984; 7:162-188; Notes from conversations
with Police Chiefs Larry Todd, Lucy Carlton, and members
of the Santa Clara County Police Chiefs Association.
Fall 1998.
© 2002, HeartMath
LLC
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