Developing Communication Skills

People in organisations constantly complain of 'breakdowns in communication', and individuals are often described as 'not being able to communicate'.  It is not that people cannot communicate - the ability to communicate is innate to us all.  The issue is that they communicate badly.

This workshop is an invitation to ask yourself: "Just how well do I communicate with others?"  "Do I want to improve my ability to communicate and interact?"  "If I do, how do I go about it?"

Communication is a skill which is often taken for granted.  Because it is something that we all do instinctively, we are inevitably surprised when it breaks down.  Success at work and throughout the rest of life depends in large measures upon the ability to relate and communicate well with others.  It is apparent to most of us that it is not easy to have consistently good relationships with everyone we interact with, whether at work or at home.  Even those people who have consistently good interpersonal skills can have 'people problems'. 

Effective Communication

Is it Verbal, Vocal or Visual?  Research has indicated:-

Verbal        5 - 15%

Vocal        20 - 30%

Visual        55 - 75%

Research has also indicated that to be a successful communicator our communication must be congruent.  Congruency means that everything we say matches the tone of voice and body language used.  When our communication is congruent, the message comes across as being true and genuine.

Purpose of the Workshop

 This workshop is designed to help establish:-

• What really counts in interpersonal communication.

• What hinders communication.

• The key elements of both verbal and non verbal communication.

• Using the right medium for communicating.

You will also learn to understand and appreciate the power of influence through developing the ability to represent your ideas in line with other people's needs, thereby improving your ability to get your views appreciated and accepted.  This will be achieved by understanding:-

•  How personality and temperament affect our behaviour.

• Influencing styles and how to create rapport.

• How we process and access information and use language to motivate and reach agreement.